1. Information We Collect

We collect information you provide directly to us, such as when you:

Book a taxi service through our website, app, or phone
Create an account with us
Contact us for customer support
Subscribe to our newsletter or marketing communications

Personal Information

This may include:

Name and contact information (phone number, email address)
Pickup and destination addresses
Payment information (processed securely by Stripe — we never store card details)
Trip history and preferences
Approximate location data during an active ride (for live tracking)

2. How We Use Your Information

Provide, maintain, and improve our taxi services
Process bookings and payments
Communicate with you about your trips and our services
Send promotional materials (only with your consent)
Comply with legal obligations
Protect our rights and the safety of our users and drivers

3. Information Sharing

We do not sell or trade your personal information. We share data only when strictly necessary:

With your assigned driver (only what they need to complete your trip)
With payment processors (Stripe) to handle transactions
With authentication providers (Firebase / Google) for secure login
To comply with legal requirements or protect our rights
In the event of a business transfer or merger

4. Data Security

We implement appropriate security measures — encryption in transit (TLS 1.2+), encryption at rest for sensitive fields, access controls, and audit logging — to protect your personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, but we hold ourselves to industry-standard practices.

5. Your Rights

Under the UK GDPR and the Data Protection Act 2018 you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing
Data portability
Withdraw consent at any time

To exercise any of these rights email mbeminicabs@gmail.com. We will respond within one calendar month.

6. Cookies

We use cookies to analyse site traffic and improve your experience. For details see our Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: mbeminicabs@gmail.com
Phone: 01255 442244
Address: 197 Main Rd, Harwich, Essex CO12 3PF
VAT: 487 2788 32