Terms of Service

1. Acceptance of Terms

By using MBE Minicabs services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

MBE Minicabs provides taxi and private hire vehicle services in Harwich, Essex and surrounding areas. Our services include:

• Local taxi services
• Airport transfers
• Long-distance journeys
• Pre-booked rides
• 24/7 availability

3. Booking and Payment

Booking

• Bookings can be made via phone, website, or mobile app
• We reserve the right to refuse service at our discretion
• Booking confirmation does not guarantee a specific vehicle or driver
• Wait times may vary based on demand and traffic conditions

Payment

• Payment is due upon completion of service
• We accept cash, credit/debit cards, and mobile payments
• Prices are subject to change without notice
• Additional charges may apply for waiting time, tolls, or special requests

4. Cancellation Policy

• Bookings can be cancelled up to 30 minutes before pickup time without charge
• Late cancellations or no-shows may incur a cancellation fee
• If the vehicle has already been dispatched, a cancellation fee may apply
• We reserve the right to cancel bookings due to weather, traffic, or safety concerns

5. Passenger Responsibilities

Passengers must:

• Provide accurate pickup and destination information
• Be ready at the designated pickup time and location
• Treat drivers and vehicles with respect
• Follow all safety instructions
• Not consume alcohol or illegal substances in the vehicle
• Not smoke in the vehicle
• Pay for any damage caused to the vehicle
• Wear seatbelts at all times

6. Driver Responsibilities

Our drivers will:

• Maintain valid licenses and insurance
• Provide safe and professional service
• Follow traffic laws and regulations
• Maintain clean and well-maintained vehicles
• Respect passenger privacy and property

7. Liability and Insurance

• Our vehicles are fully insured for public hire
• We are not liable for delays caused by traffic, weather, or circumstances beyond our control
• We are not responsible for personal items left in vehicles
• Maximum liability is limited to the fare paid for the journey

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Complaints and Disputes

If you have a complaint or dispute:

• Contact us within 48 hours of the incident
• Provide detailed information about the issue
• We will investigate and respond within 7 business days
• Unresolved disputes may be escalated to local licensing authorities

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website and will take effect immediately upon posting.

11. Contact Information

For questions about these Terms of Service, contact us: